VIDsigner allows citizens to manually sign on a tablet in any Citizens Advice Bureau, in exactly the same way they would on paper, without any need for previous knowledge or possession of any electronic device. VIDsigner is also compatible with other methods of signing such as id cards and most importantly, is capable of generating electronic documents signed directly by the citizen.
The main challenge was to incorporate systems for identifying and obtaining biometric signatures (tablets) from the beginning, in order to save paper and time in the administrative process while not compromising the service to our citizens.
MªCarme Noguer, Coordinator of Organization, People and Electronic Administration of the Municipality of ManlleuDOWNLOAD AND READ THE CASE
One of the main challenges currently faced by Public Administration offices is how to achieve a 100% paperless and electronically archived system. Current face to face procedures (that are naturally more common and will continue to be for the next two years) can be adapted into a completely electronic one.
Going paperless outside Citizen Advice Bureaus or public services offices is a great challenge that involves bringing together the simplicity of mobile devices with the security offered by the VIDsigner service.
VIDsigner is currently used in services such as administrative inspections, social services and police work.